Best scholarly articles on conflict resolution in healthcare Through a comprehensive literature review, a Conflict resolution in nursing is a crucial skill for nurse leaders. Dec 23, 2024 · Effective conflict resolution is closely linked to collaboration and communication, with proactive strategies being more effective in preventing conflicts. Mediation is a widely used form of third-party conflict management for which research has primarily focused on the role of mediators. Global Strategies for Conflict Resolution: Several leading healthcare organizations have developed frameworks for addressing ego conflicts, resulting in improved collaboration and organizational outcomes. Moreover, the need to maintain continued working relationships and the ongoing provision of care can create further challenges. Jan 9, 2024 · How individuals resolve onflicts will determine their effectiveness in providing the best care possible to their patients. This article examines PHCTs members’ experiences with conflict and responses to conflict. Interpersonal conflict, a widely recognized stress factor in human relationships, can be defined as a dynamic process that arises among individuals who experience negative emotional reactions to perceived disagreement. Apr 13, 2022 · A critical issue worldwide, healthcare conflict is a complex dysfunctional behavior in healthcare settings that affect diverse hospital human resources. , 2016). Dec 15, 2022 · Specifically, low conflict groups, as well as low conflict avoidance groups, scored significantly lower on a measure of distress than the high conflict and conflict avoidance group. Unresolved or unsatisfactorily resolved conflict may impair team morale, communication, and Jan 1, 2016 · Conflict resolution premise of evolution The conflict cannot be resolved if you do not first understand the causes of conflict. This study Dec 22, 2022 · Physician–nurse conflict resolution styles in primary health care Beyond fight or flight: the need for conflict management training in medical education Interprofessional conflict and conflict management in an educational setting Teaching conflict resolution in medicine: lessons from business, diplomacy, and theatre The scholarly field and professional practice of conflict resolution emerged after World War II [12]. Doctor of Nursing Practice Projects. Jul 28, 2022 · Research conducted on conflict between Registered Nurses (RNs) has established that it happens regularly within the hospital setting, that it adversely affects the health and well-being of RNs, impacts the effective functioning of the health care organization, and compromises quality patient care. 2 3 Without appropriate and timely management, conflict can result in harmful consequences for hospitals (legal costs, staff Recognize that conflict affects the learning environment, and skill sets align with Accreditation Council for Graduate Medical Education competencies. Mediation is a popular conflict resolution process used widely across professional organizations. Oct 29, 2025 · Peace and Conflict publishes scholarly manuscripts concerning peace, conflict, and their interaction at all levels of analysis, from interpersonal to community, regional, and international issues. These styles and strategies are foundational models in understanding conflict dynamics across various settings, providing a comprehensive framework for analyzing conflict management in nursing contexts. The process of conflict resolution is an opportunity for growth and change in a work environment, with great potential for a positive outcome. Dec 14, 2021 · Aim To examine the conflict resolution styles used in the physician–nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocu Dec 23, 2024 · Effective conflict resolution is closely linked to collaboration and communication, with proactive strategies being more effective in preventing conflicts. A literature review suggests that conflict should be defined in a positive and comprehensive way that facilitates constructive resolution. Nine studies compared conflict management styles between staff nurses and nurse managers, and in the remaining three articles, nurses’ styles of managing conflict were compared to other health Abstract Background Violent and aggressive incidents are common within mental health settings and are often managed using high-risk physical interventions such as restraint and seclusion. Only when a diagnosis develops into concrete terms, you will be able to propose alternate solutions. The findings underscore the need for tailored conflict management training to enhance job satisfaction and work relations in nursing environments. Dispute system design (DSD) experts recommend processes that emphasize the identification of the disputing parties’ interests and that avoid reliance on exertions The implementation of conflict mediation system within any healthcare organisation has to be customised to that particular institution as the cultural and behavioural practices vary. 2, 4 Common sources of conflict include passive-aggressive communication, clique behaviors, lateral or vertical Apr 2, 2025 · The main styles of conflict resolution used by nurses are cooperation, avoidance and accommodation. Disputes tend to be short-term, negotiable, and amenable to resolution. 1-4 Unprofessional and disruptive actions can compromise patient safety, increase turnover and absenteeism, and reduce joy in work. In fact, advancements in medicine and the complex regulatory and economic factors affecting healthcare necessitate the use of multidisciplinary teams across the clinical, research, and administrative Jan 12, 2024 · Health mediation as an alternative means of conflict resolution in the practice of medicine in turbulent times: An update La mediación sanitaria como vía alternativa en la solución de conflictos en el ejercicio de la medicina en tiempos convulsos: puesta al día Jul 29, 2024 · Nursing involves complex coordination and teamwork, so nurses need to know how to resolve conflicts. Managing conflict in the workplace is a time-consuming but necessary task for the physician leader. 2023 Apr;18 (4):360-363. , 2010). 1002/jhm. Eric McNulty’s work centers on the challenges of leading in high stakes, high pressure situations. 13031. 214–216. Resolving conflict is important because failure to do so can impact the quality and safety of patient care. There is limited research into the use of de-escalation in high-secure settings. Conflicts significantly affect the By examining examples of conflict in healthcare settings and the impact of well-implemented conflict resolution approaches, we’ll see how these practices shape a healthier work environment and improve the overall quality of patient care in the healthcare setting. Little is known about the variation in conflict resolution styles across medical students and how these styles might impact Conflict is a complex phenomenon characterised by the experience of negative emotional reactions to perceived disagreements between two or more parties. Much of the healthcare literature on negotiation focuses on conflict resolution, particularly interpersonal conflict between clinicians (Brinkert, 2010; Tabak and Orit, 2007; Almost et al. Nurses must possess effective conflict resolution skills to be able to function successfully in the evolving healthcare system (Baker, 1995). Effective conflict management requires various skills. We report our experience in developing this component of the training program, provide an overview of the approach to delivery and practice of skills, and provide an analysis of the reception and effectiveness of the training. An overview of communication strategies physicians can use to help resolve conflict with other physicians or other healthcare providers. The intervention was 1 hour long and incorporated the Thomas-Kilmann Conflict Mode Instrument as well as conflict management concepts, self-reflection, and active learning through discussion and reviewing clinical cases. Unaddressed conflicts can have detrimental consequences on patient care, team morale, and organizational productivity. Jan 6, 2020 · A program conflict management model is developed for the effective management of program conflicts. On the other hand, once the conflict is quickly identified and managed, it may have a positive outcome [3]. ABSTRACT Conflict resolution is not merely a skill but an essential leadership competency for healthcare professionals. Our job as healthcare managers is to deal with conflict so that it does not decrease productivity or detract from the provision of patient-centered care. To explore professionals' experiences and perceptions of whether, how, and what types of conflicts affected the quality of patient care. 1 Conflict is widely seen to be inevitable in healthcare settings. Through a comprehensive literature review, a range of conflict resolution skills were identified and categorized into distinct domains. Jan 1, 2025 · Positive outcomes of conflicts included changes in attitudes; however, conflicts were also acknowledged as contributors to workplace stress. Design: Integrative literature review. Meaningful conflict resolution provides a positive and inviting workplace for the members of the healthcare team and organization. What do we mean by conflict, and why does it matter? Conflicts can unfortunately arise in healthcare, and can occur between (and within) a treating team, a patient, and those close to them. Causes of conflict include the miscomprehension of communication, emotional issues, personal history, and values. Partners who use dialogue as a form of conflict resolution ensure proper communication between themselves, and particularly value mutual openness and consideration of every possibility that is intended to alleviate tension in their relationship. 8,9 Avoidant leadership can both precipitate and perpetuate on-going conflict in From the emotional perspective, this study explores how team leader’s conflict management styles affect team passion. Incivility in healthcare is well documented and may present in both overt and subtle ways. We conducted 82 semistructured interviews with randomly selected health care professionals in a Swiss teaching Research demonstrates that training in conflict resolution skills can result in improved teamwork, productivity, and patient and employee satisfaction. Successful conflict management requires clinical leaders who demonstrate key conflict resolution principles and the ability to influence rather than wield power and authority. Jan 28, 2019 · The conflict is a disagreement within oneself or differences or dispute among persons that has potential to cause harm. 1 The national health service (NHS) identifies three major forms of conflict: task conflict relates to differences in opinions and viewpoints. But how are the relations between disputing parties constituted in communication involving written texts, such as Jan 28, 2017 · Conflict is a consistent and unavoidable issue within healthcare teams. The model provides a systematic view of the learning cycle of program conflict management, including conflict identification, resolution, feedback, and prevention, of which many patterns are found distinct from project conflict management. doi: 10. Compile lists of several anonymous scenarios provided by the group. Original Research Article This research study aimed to investigate and assess effective conflict resolution skills and interventions for managing conflicts within the team. View full journal description … | Healthcare disagreements are common, but recognising the causes is essential to reaching a moral consensus. Thus, it is unsurprising that efficient A well-designed conflict management process for hospital leaders should both retain the positive benefits of constructive conflict engagement and minimize the adverse consequences that unmanaged conflict can have on patient care. However, conflict is inevitable on teams. Mar 1, 2024 · EVC are related to negative consequences in healthcare, and such processes take place both on the individual and organizational levels. When the difference is understood and the resultant behavior properly addressed When people work collaboratively, conflict will always arise. Despite training of nurse leaders and managers around areas of conflict resolution, the problem of staff relations, stress, sickness and retention remain. Strategies to address a disruptive physician, a particularly difficult conflict situation in healthcare, are addressed. Sep 1, 2023 · It is important looking forward that we minimize unnecessary conflict wherever possible, and therefore this article will also explore some of the current initiatives developed to raise awareness of the impact that conflict can have in the workplace, as well as the NHS' approach to conflict resolution training for its staff. At the end of each chapter, the authors have provided tools and activities to manage everyday conflicts and turn them into opportunity for enhanced cooperation. Next, nursing conflict research is reviewed and critiqued in light of conflict communication theory, highlighting research well-grounded in social science. Their manifestation is multifaceted in relation to different working conditions and they not only hinder health, performance, and job satisfaction, but can also harm people's rights and dignity. However, conflict can have negative effects on patient care, job satisfaction, personal wellness, and professional productivity. Conflict resolution/negotiation skills are also relevant in managing issues in diversity, equity and inclusivity. It also proposes some solutions to these challenges. Mar 1, 2019 · Based on participants' assessments, 4 of 10 conflict stories had potential consequences for the quality of patient care. This qualitative research analyzed the effects of conflict management techniques on organizational productivity in the healthcare sector. 1 - 4 Unprofessional and disruptive actions can compromise patient safety, increase turnover and absenteeism, and reduce joy in work. It could be among any group of healthcare professionals or healthcare team between different group of healthc … We would like to show you a description here but the site won’t allow us. This study described the influence of conflict among clinical care professionals on patient care in the Tamale Teaching Hospital (TTH). Moreover, leaders should provide both preventive and managerial resolution. However, evidence suggests that nurses are unprepared to deal with conflicts at work. Conflicts, however Nov 29, 2024 · In this review, the term ‘conflict management characteristic’ specifically refers to a trait associated with conflict management among nurse managers. In these scenarios Jan 28, 2019 · The conflict is a disagreement within oneself or differences or dispute among persons that has potential to cause harm. Increasingly, primary health care teams (PHCTs) depend on the contributions of multiple professionals. There are 4 general sources for interpersonal conflict: personal differences, informational deficiency, role incompatibility, and environmental stress. Conflict arises from issues with interpersonal relationships, change and … We would like to show you a description here but the site won’t allow us. Example: Community Memorial Hospital created a «Conflict Resolution Resource Team» of 10 nurses with specialized training. A theoretical model is constructed which describes the mediating role of positive team emotional climate and the moderating impact Jul 1, 2024 · Results: This critical review explored existing models and schools of thought to provide an overview of how conflict is conceptualized, its focus on interpersonal and workplace issues, team conflict application and training in team conflict resolution, and finally a summary of this review's contribution to interprofessional health care team conflict and its resolution. Some draw a distinction between a 'dispute' and a 'conflict'. Multidisciplinary care teams involving physicians, nurses, therapists, and administrators work together across high-pressure clinical environments under challenging time and resource limitations to achieve effective patient care with Dec 22, 2022 · Physician–nurse conflict resolution styles in primary health care Beyond fight or flight: the need for conflict management training in medical education Interprofessional conflict and conflict management in an educational setting Teaching conflict resolution in medicine: lessons from business, diplomacy, and theatre Nov 1, 2025 · Patient rights are well served by resolving conflict between patients, families, administrative staff, and HCPs. But what counts as a conflict is itself contested. Purpose: This study aims to describe interprofessional conflicts in a hospital setting from the perspective of three groups of health When people work collaboratively, conflict will always arise. This study identified five key categories that form a comprehensive framework for interprofessional conflict management in surgical settings: experience of conflict, conflict formation sources, resolution approaches, outcomes, and required competencies. Nov 12, 2020 · Extract Conflict in healthcare is commonplace, may be increasing, and is hardly surprising given the combination of a high stress environment and multiple stakeholder involvement. Understanding the nature and source of conflict and its progression and stages, resolution, and outcome is a vital aspect of leadership. It Sep 1, 2023 · NHS health boards across the UK have identified the vital role experienced clinical leaders play in managing conflict and aim to proactively equip them with the skills required through focussed teaching on conflict resolution in national medical education curricula. Conflicts may exist between physicians, between physicians and staff, and between the staff or the health care team and the patient or patient's family. This article delves into the significance of conflict management in healthcare, exploring its multifaceted impact and highlighting the role of leadership in Conflict management in healthcare is an important issue impacting patient care and 25-40% of healthcare professionals’ time is spent on work-related conflicts. The study underscores the importance of equipping nurses with conflict resolution skills through practical educational approaches. 1 Healthcare conflicts range from dissimilarities to main disagreements that may lead to violence. Jan 20, 2017 · The chapter discusses the value of active listening in reducing conflict and the tools for recognising and building emotional intelligence. This descriptive and cross-sectional study aimed to . It is possible for healthcare professionals to engage in conflict assertively and respectfully as a means for personal and organizational growth and innovation in practice. In this article, the phrase conflicting working relationships (CWRs) is used to represent working 3 days ago · Find the latest research papers and news in Mediation and Conflict Management. 2 Although interpersonal conflict is unavoidable, it strongly impacts the quality of and perceived satisfaction with human relationships. Epub 2022 Dec 22. Abstract Background: Whenever health professionals work together as a team, conflict is inevitable - some would argue even necessary. It is inevitable and may occur in any profession including healthcare. For conflict resolution, the high groups scored significantly lower on distress than did the low resolution group. 2,4 Common sources of conflict include passive-aggressive communication, clique behaviors, lateral or vertical aggression Apr 23, 2025 · Peer Conflict Resolution Teams Research by Cloke and Goldsmith (2011) shows that peer-based conflict resolution teams can effectively handle many workplace conflicts without formal mediation services. Explore some tactics for conflict resolution in nursing. Learn strategies to resolve conflicts in your nursing team. To examine the conflict resolution styles used in the physician–nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocultural contexts. Nurse–patient/relatives conflicts may adversely impact the well-being and work performance of nurses, which could prelude to the possibility of unwanted errors thereby threatening patient safety. Maddalena, Kris, "Conflict Resolution in Healthcare: The Vital Role of Developing Conflict Management Skills among Nurse Leaders" (2023). May 26, 2021 · In modern healthcare, where individuals of diverse training backgrounds are required to collaborate to perform highly complex tasks, the potential for conflict is inevitable. Meet as a group, led by an experienced moderator, to discuss methods of conflict resolution and This review supports that end. Case Study 1: Mayo Clinic’s Shared Leadership Model At Mayo Clinic, decision-making is shared between clinical and non-clinical staff. This study also measures the moderating role of trust in the relationship between diversity and conflict among team This integrative review provided up-to-date evidence that is useful when formulating interventions to equip nurses with positive conflict-management styles necessary to mitigate and manage conflict. Health-care leaders should study the patient's conflict behaviour appropriately, then provide some creative changes to make a big difference. Keywords: conflict management, resolution skills Identifying the underlying causes of conflict and choice of conflict management style will help practitioners, leaders and managers build an organizational culture that fosters collegiality and create the best possible environment to engage in effective conflict management. Aug 29, 2023 · Navigating conflict in healthcare settings can be ethically, emotionally and interpersonally challenging. The most common consequences were failure to provide timely, patient-centered, and efficient care. There is a need to strengthen health care professionals’ ability to identify and respond to conflict and to further develop conflict management programs for clinical supervisors. Next steps Keeping the peace for effective and sustainable conflict resolution requires the nurse manager to participate in professional development and coaching in conflict management to develop skills and resources. The proliferation of CMS–mandated grievance offices represents an untapped opportunity for health care organizations to create a centralized effort to resolve clinical conflict using best practices from the field of conflict Six steps to conflict resolution: Best practices for conflict management in health careJ Hosp Med. The study analyses issues Jan 26, 2017 · Conflict is a consistent and unavoidable issue within healthcare teams. Conflict is inevitable on healthcare teams, yet few professional school curricula teach or assess conflict resolution skills. De-escalation is a first-line technique to manage conflict behaviours and prevent violence and aggression. This Mar 4, 2020 · Health-care leaders should revise general underlying causes, nature and the source of the conflict in their organisation. First, it summarizes organizational conflict research. In the next phase, four members of the research team independently performed a critical analysis of each article, identifying relevant characteristics related to conflict management. The conflict that we analyse here relates to disputes about what, and whether, healthcare treatment should be provided to individual patients. Aug 6, 2023 · This research study aimed to investigate and assess effective conflict resolution skills and interventions for managing conflicts within the team. Conflict arises from issues with interpersonal relationships, change and poor leadership. Abstract Aim: To examine the conflict resolution styles used in the physician-nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocultural contexts. It also highlights several limitations within the legal system in healthcare conflict resolution, including unequal legal representation, issues with evidence reliability, witness credibility, and subjectivity. We chose to focus on these styles because they are widely recognized and frequently cited in the conflict management literature. Therefore, a systematic and timely team-based discussion, Abstract Interpersonal conflicts at workplace are increasing in relation to high competitiveness and pressures at work, mainly connected with labor market globalization. New members of staff entering an already established healthcare team should be We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Key words: Conflicts, causes of conflict, conflict resolution, conflict style, nurse Introduction Conflict is a lack of agreement between two or more parties, which may be specific individuals or groups of individuals. Accordingly, this study aimed to examine nurses' evaluations of their conflict management skills. In these scenarios These leadership, negotiation, and conflict resolution concepts, tools, and techniques are also incorporated into an executive education program for executive and clinical leaders in health care and public health. Its negative effects include decreased quality of life, poor well-being, job dissatisfaction, decreased job performance, and increased turnover 5 days ago · Journal of Conflict Resolution (JCR), peer-reviewed and published eight times a year, for more than fifty years has provided scholars and researchers with the latest studies and theories on the causes of and solutions to the full range of human conflict. We developed a curriculum formally introducing these skills and allowing practice in a simulated environment before students entered residency. Management of hospitals should consider team conflicts as a potential threat to quality of care and support conflict management programs. Apr 6, 2023 · Background The complex, multidisciplinary, and sophisticated healthcare environment makes professionals prone to conflict. Such interventions may include: structured training on conflict management, team building, and confli … Given the prevalence of conflict and its impact on health care workers, the lack of conflict resolution curricula in undergraduate medical education is surprising. Dec 27, 2023 · The article explores various conflict management models, providing healthcare leaders with a toolkit for effective conflict resolution. Invite residents and faculty to submit conflict situations they have experienced. The article describes the challenges associated with resolving the disagreements. When the difference is understood and the resultant behavior properly addressed Conclusions Understanding conflicts between health care professionals involves several interrelated dimensions, such as sources, consequences, and responses to conflict. Therefore, effective conflict management is crucial for the functioning of an ICU, as collaboration and shared decision-making are basic features for success in this field of medicine [12], nursing and health care. Jan 29, 2016 · Identifying the underlying causes of conflict and choice of conflict management style will help practitioners, leaders and managers build an organizational culture that fosters collegiality and create the best possible environment to engage in effective conflict management. Read stories and opinions from top researchers in our research community. Findings demonstrate that conflict management approaches, such as encouraging open communication and collaboration, are likely to improve organizational productivity in the case of any healthcare facility. The conflict continuum includes negotiation, mediation, arbitration, and litigation as a spectrum of third-party dispute resolution practices. Mar 17, 2021 · Introduction Multidisciplinary teams have been established as best practice for optimal patient care across many disciplines in healthcare (Haward, 2008; Tripathy, 2003; Merién, et al. The quiz, evaluation form, and certification appear on pp. Aug 22, 2018 · Based on participants' assessments, 4 of 10 conflict stories had potential consequences for the quality of patient care. This article describes some of the complex realities of health practice in conflict zones that challenge adherence to clinicians’ ethical obligations and create severe risks to the health, well-being, and dignity of the people they serve. Methods Given that communication is vital to the health and productivity of relationships, how can we best make our interactions work, and how can we resolve situations when they arise? Nov 1, 2020 · Methods A conflict management education intervention was created for an intensive care team. The current study aims to determine the impact of diversity and intra-team trust on conflict within the health sector of Pakistan. Apr 26, 2020 · Background Conflict is the main cause of poor collaboration between nurses and physicians, and negotiation is the best way to resolve conflicts between health care Aug 29, 2023 · Navigating conflict in healthcare settings can be ethically, emotionally and interpersonally challenging. xwg bkk xrbz sfqx npgro bmjblt dloo zgfta cqyo bfdye jfjkmwu oevh xxige zegaj lbmkj